Get the item you ordered or your money
back—it’s that simple.

It’s automatic and covers your purchase price plus original shipping on eligible purchases*
and there’s no extra fee for coverage. Follow these steps to get your refund.

Contact Your Seller

If an item hasn’t arrived or isn’t as
described, go to Trunux, select the
item in your purchase history, and
reach out to your seller.

Not resolved? Let us know

If you’ve talked to your seller and the issue still isn’t resolved after three business days, contact us.

We’ll get your money back Fast

You can count on hearing from us within
48 hours.

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